OPERATIONAL, LEADERSHIP AND CUSTOMER SERVICE SKILLS FOR STORE TEAM MEMBERS
The Level 3 Retail Team Leader apprenticeship gives your employees a grounding in retail best practice and develops sales, merchandising and leadership techniques to move their careers to the next level. The course explores a wide range of topics relating to retail such as legislation, finance, stock handling, marketing and current technology.
On completion of this programme, apprentices will gain skills in advanced sales strategies to both reach new customers and retain existing ones, and understand the importance of upholding brand standards. They will also learn to guide and motivate their teams and measure performance, taking into consideration EDI and personal development.
KEY INFORMATION
- Learn to enhance customer experience to maximise sales and engagement
- Drive and maintain business standards through effective leadership
- Understand operational efficiency and store administration
- Hybrid, online and in-person delivery
- Practical experience balanced with theoretical learning
- Open cohorts for less than 11 apprentices available with rolling start dates throughout the year
- Closed cohorts for more than 11 apprentices starting at a time that suits your brand
APPRENTICESHIP DETAILS
The Level 3 Retail Team Leader apprenticeship is designed to develop the knowledge and skills needed to begin a successful career in retail management.
- Open cohorts start in February/March, April/May and September/October
- Closed cohorts can start at any time
- Hybrid, online and in-person delivery
- Practical experience balanced with theoretical learning
The Level 3 Retail Team Leader apprenticeship supports learners to take their first steps towards a career in retail management by building core skills in operations, sales, marketing and team management. Providing a broad overview of the retail landscape and exploring current legislation, technology and practices, this course can form part of a management development programme to create a store leadership talent pipeline.
On completion of this apprenticeship, learners will be able to confidently lead a team within a a retail setting, and understand how to motivate the team to drive business goals and operational efficiency. Apprentices will also be equipped with fundamental skills in data gathering and analysis to help monitor the performance of their store and their team.
The Level 3 Retail Team Leader apprenticeship costs £4,000 per learner which includes End-Point Assessment.
Funding
Apprenticeships can be funded from your Apprenticeship Levy or by Government Co-Invest. If you do not pay the Levy, the Government will fund 95% of the programme, meaning you pay as little as £200 per person you enrol. We are also able to offer privately funded places for any employees not eligible for apprenticeship funding. For further information about funding options, eligibility and costs, please contact us.
Cost Includes:
- Bespoke off-the-job learning plan
- Programme Manager overseeing the learner journey and apprentice experience
- Delivery of the programme by retail experts
- Blend of sessions including online learning, webinars, in-person workshops, and individual coaching and support
- Preparation and support for End-Point Assessment
- Dedicated Client Manager
- Access to FRA resources including WGSN, LinkedIn Learning, Global Data, Business of Fashion, Fashion/Beauty Monitor and Drapers
- Online e-Portfolio
- Monthly progress report
Duration: 12–15 months
The Level 3 Retail Team Leader apprenticeship typically takes 15 months to complete, followed by a period of end-point assessment of approximately 3 months, including JET1 Certificate.
Next Open Cohort Intake
April/May 2024
September/October 2024
February/March 2025
Enquire now to secure places for your team
Closed Cohorts
We can begin a closed intake apprenticeship at any time that suits your brand. We require a minimum of 10 learners to offer a closed cohort for Level 3 Retail Team Leader.
For our closed-access programmes, we can devise a flexible programme and delivery model to support the needs of your business – please get in touch to find out more about the options available.
Off-the-job learning is delivered through a combination of full day and half day group workshops approximately every 2–3 weeks, which may take place online or in person.
Learning modules
Module 1: Business & Brand
- Legal & governance
- Brand reputation
- Brand development
- Market positioning
- Business markets
- Environmental factors
- Leadership
Module 2: Commercial Finance
- Profitable retail performance
- Effective stock control
- Loss prevention
- Resource planning and monitoring
Module 3: Sales, Stock & Service
- Merchandising throughout retail operations
- Sales & promotions
- Supporting performance monitoring
- Effective selling techniques
- Understanding product features & benefits
- Stock management
Module 4: Marketing & Communications
- Brand positioning
- Competitor analysis
- Marketing activities & plans
- Communicating & cascading information
- Information gathering & reporting
- Communicating to a diverse audience
Module 5: Technology for Retail
- Tech requirements for business
- Understanding efficient operations & service
- Used & emerging technology
Moule 6: Personal & Team Performance
- Personal & professional development requirements
- Team motivation
- Knowledge sharing/exchange
- Understanding team dynamics
- Developing excellent team performance
Module 7: EPA Prep
- To ensure apprentices are ready for Gateway and EPA
- Assessments aligned with EPA requirements
- Project with presentation and questioning
- Professional discussion with portfolio
End-point assessment
For the Level 3 Retail Team Leader apprenticeship, end-point assessment is provided by EFI Awards. EPA typically takes 3 months to complete.
EPA includes Written Exam, Retail Business Project and Professional Discussion.
It’s a true collaboration between two organisations that have in common creating opportunities and opening doors for young people.
Andy, Director of Buying Operations, TJX Europe