Develop AGILE AND commercially-AWARE administratORS TO SUPPORT EVERY business AREA
The role of an administrator can vary depending on the size and needs of the business or department, but it is guaranteed to be fast-paced, challenging and exciting, encompassing a wide variety of tasks. On this course, learners will learn how to use initiative, solve problems, and demonstrate readiness for more senior responsibilities.
This apprenticeship programme delivers a broad education in day-to-day interaction with internal stakeholders, developing a range of transferrable skills to provide efficient and flexible admin support to multiple departments. Learners will gain knowledge of legislation, regulations, systems such as Excel and CRM software and other resources to aid them in their role.
KEY INFORMATION
- Develops business and commercial acumen in the context of retail
- Builds skills in project and change management, finance and data analysis
- Drives efficiency with an engaged and value-generating administrative team
APPRENTICESHIP DETAILS
The Level 3 Business Administrator apprenticeship delivers a wide range of transferrable skills to support almost every business area.
- Open cohorts start in September 2025 and March 2026
- Closed cohorts can start at any time
- Hybrid, online and in-person delivery
- Practical experience balanced with theoretical learning
Level 3 Business Administrator apprentices can expect to gain a broad understanding of the retail industry and the key functions within the business. Topics covered include current legislation and regulations, and using popular systems such as Excel and CRM software to record and analyse business-critical data. Learners will develop flexible skills in communication, IT, problem-solving and project coordination.
On successful completion of the course, learners will be equipped with an essential set of administrative skills in areas such as finance, project management and communication. They will be able to support and collaborate with colleagues in various areas of the business including HR, Marketing, Customer Service, Buying and Merchandising, Digital, Finance and Creative.
The Level 3 Business Administrator apprenticeship costs £5,000 per learner which includes End-Point Assessment.
Funding
Apprenticeships can be funded from your Apprenticeship Levy or by Government Co-Invest. If you do not pay the Levy, the Government will fund 95% of the programme, meaning you pay as little as £250 per person you enrol. We are also able to offer privately funded places for any employees not eligible for apprenticeship funding. For further information about funding options, eligibility and costs, please contact us.
Cost Includes:
- Bespoke off-the-job learning plan
- Programme Manager overseeing the learner journey and apprentice experience
- Delivery of the programme by retail experts
- Blend of sessions including online learning, webinars, in-person workshops, and individual coaching and support
- Preparation and support for End-Point Assessment
- Dedicated Client Manager
- Access to FRA resources including WGSN, LinkedIn Learning, Global Data, Business of Fashion, Fashion/Beauty Monitor and Drapers
- Online e-Portfolio
- Monthly progress report
Duration: 12-15 months
The Level 3 Business Administrator apprenticeship typically takes 12-15 months to complete, followed by a period of end-point assessment of approximately 3 months.
Open Cohort Intakes
September 2025
March 2026
Enquire now to secure places for your team
Closed Cohorts
We can begin a closed intake apprenticeship at any time that suits your brand. We require a minimum of 10 learners to offer a closed cohort for Level 3 Business Administrator.
For our closed-access programmes, we can devise a flexible programme and delivery model to support the needs of your business – please get in touch to find out more about the options available.
Off-the-job learning is delivered through a combination of full day and half day group workshops approximately every 2-3 weeks, which may take place online or in person.
Tools, Technology & Documentation
- Use IT systems effectively for data analysis, reporting, and record-keeping.
- Produce high-quality written communications.
- Handle confidential information and maintain accurate documentation.
Communication & Relationship Management
- Communicate clearly across multiple channels.
- Represent the organisation professionally in stakeholder interactions.
- Build and maintain positive working relationships across teams and departments.
- Understand and manage stakeholder needs effectively.
Decision-Making & Problem Solving
- Apply sound judgment and make confident decisions.
- Use initiative and know when to escalate or seek guidance.
- Solve problems, handle complaints, and recommend improvements.
Organisation, Planning & Project Delivery
- Plan, prioritise, and manage workloads to meet deadlines.
- Organise meetings, events, travel, and resources.
- Use project management tools to scope, track, and deliver projects.
- Understand change management and financial aspects of projects.
Business Awareness, Policies & Compliance
- Understand organisational mission, values, goals, and external influences.
- Follow internal policies and sector-specific regulations (data protection, health & safety, billing).
- Ensure compliance with legal and procedural requirements.
Professionalism, Growth & Accountability
- Maintain professional conduct, respect diversity, and support positive team culture.
- Take ownership of work, seek feedback, and show motivation and reliability.
- Demonstrate resilience, flexibility, and accountability for outcomes.
End-point assessment
For the Level 3 Business Administrator apprenticeship, end-point assessment is provided by EFI Awards. EPA typically takes 3 months to complete.
Success Story
TJX University Europe in partnership with EFI Training
It’s a true collaboration between two organisations that have in common creating opportunities and opening doors for young people.
Andy, Director of Buying Operations, TJX Europe