DEVELOP AND EMBED COACHING SKILLS ACROSS YOUR ORGANISATION
This Retail Coaching Apprenticeship is designed to enhance skills of experienced retail professionals over a 12 month period. This programme is ideal for managers looking to strengthen their expertise in retail-specific coaching techniques, with a focus on real-time, in-the-moment coaching that delivers immediate results.
Tailored specifically for retail leaders, this apprenticeship equips individuals with practical skills such as setting goals, building trust, and providing effective feedback.
KEY INFORMATION
- Equip your people with advanced coaching skills specific to retail roles and situations.
- Develop capabilities to support individual and team development, manage change, and improve performance.
- Enhance retail employees' professional performance, self-awareness, and listening skills.
- Hybrid programme over 12 months, plus 3 months for EPA.
APPRENTICESHIP DETAILS
The Level 5 Coaching Professional For Retail Apprenticeship is ideal for retail professionals aiming to enhance their coaching skills, including in-the-moment coaching for immediate impact.
- Open cohorts start in February
- Closed cohorts can start at any time
- Hybrid, online and in-person delivery
- Practical experience balanced with theoretical learning
Participants will gain valuable insights into emotional intelligence and learn to navigate the complexities of retail. By integrating coaching with retail objectives, this programme prepares leaders to create a high-performance culture through a coaching-focused approach.
Apprentices will develop core leadership skills, build trust and strengthen emotional intelligence to create high-performing teams. With modules on leadership, performance management, and business change, this programme prepares retail leaders to inspire their teams and adapt to the ever-evolving demands of the industry.
The Level 5 Coaching Professional For Retail apprenticeship costs £5,000 per learner which includes End-Point Assessment.
Funding
Apprenticeships can be funded from your Apprenticeship Levy or by Government Co-Invest. If you do not pay the Levy, the Government will fund 95% of the programme, meaning you pay as little as £250 per person you enrol. We are also able to offer privately funded places for any employees not eligible for apprenticeship funding. For further information about funding options, eligibility and costs, please contact us.
Cost Includes:
- Bespoke off-the-job learning plan
- Programme Manager overseeing the learner journey and apprentice experience
- Delivery of the programme by retail experts
- Blend of sessions including online learning, webinars, in-person workshops, and individual coaching and support
- Preparation and support for End-Point Assessment
- Dedicated Client Manager
- Access to FRA resources including WGSN, LinkedIn Learning, Global Data, Business of Fashion, Fashion/Beauty Monitor and Drapers
- Online e-Portfolio
- Monthly progress report
Duration: 12-14 months
The Level 5 Coaching Professional For Retail apprenticeship typically takes 12-14 months to complete, followed by a period of end-point assessment of approximately 3 months.
Next Open Cohort Intake
February 2025
Enquire now to secure places for your team
Closed Cohorts
We can begin a closed intake apprenticeship at any time that suits your brand. We require a minimum of 10 learners to offer a closed cohort for Level 5 Coaching Professional For Retail.
For our closed-access programmes, we can devise a flexible programme and delivery model to support the needs of your business – please get in touch to find out more about the options available.
The course will consist of a blend of workshops, coaching and progress reviews, approximately every 3 - 4 weeks.
Learning modules
Module 1: Foundations of Retail Coaching
- Develop specific coaching techniques tailored for retail environments
- Set SMART goals and build trust with customers and team members
- Deliver constructive feedback and utilise effective questioning techniques
- Understand the impact of personal values on coaching effectiveness
- Manage time effectively for coaching sessions
- Enhance emotional intelligence in retail contexts
- Explore theories of learning and reflection applicable to retail
- Foster diversity, inclusion, and clear coaching agreements in retail settings
Module 2: Leadership and Management in Retail
- Strategically plan for retail success and lead teams with effective delegation
- Drive continuous improvement and contingency planning in retail operations
- Negotiate and contract with stakeholders to optimise outcomes
- Navigate retail organisational structures and roles effectively
- Evaluate ROI and deliver measurable value through coaching initiatives
- Ensure compliance with relevant legislation and coaching standards
- Apply on-the-spot coaching techniques for immediate leadership impact
Module 3: Coaching Communication and Relationship Management
- Manage stakeholder relationships
- Resolve conflicts effectively in a retail context
- Clarify communication roles and responsibilities
- Build trust and rapport with individuals
- Enhance emotional intelligence for coaching interactions
- Develop self-awareness and personal growth
Module 4: Performance Management and Ethical Practices
- Provide constructive feedback in coaching
- Identify and address limiting beliefs and behaviors
- Apply advanced coaching theories in retail
- Demonstrate ethical conduct and professionalism
- Understand performance management and motivation theories
Module 5: Strategic Retail Coaching and Change Management
- Design tailored coaching strategies for retail challenges
- Analyse coaching needs and set clear, achievable goals
- Plan strategically and govern in retail environments
- Manage risks and leverage data analytics
- Implement effective change strategies
- Focus on customer-centric coaching
- Understand personal values and behaviors
End-point assessment
For the Level 5 Coaching Professional For Retail apprenticeship, end-point assessment is provided by EFI Awards. EPA typically takes 3 months to complete.
More Programmes
It’s a true collaboration between two organisations that have in common creating opportunities and opening doors for young people.
Andy, Director of Buying Operations, TJX Europe